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Terms & Conditions of Sale:

This Terms of Use Agreement ("Terms of Use") applies to use of the DJDeals website located at http://DJDeals (the "Site"). The Site is the property of DJDeals Inc.

Before you make any purchase, you must first click "I understand, acknowledge & agree to be bound by the DJDeals Inc. Terms & Conditions".

IF YOU DO NOT AGREE, DO NOT CLICK ON THE BUTTON DURING CHECKOUT AND DO NOT USE THE WEBSITE.

DJDeals reserves the right, at its sole discretion, to change, add or remove portions of this Terms of Use, at any time. It is your responsibility to check this Terms of Use each time before using the Site. Your continued use of the Site following the posting of changes will mean that you accept & agree to the changes. You agree that all subsequent purchases by you will be subject to the terms & conditions of this Terms of Use, which shall apply until we post a modified Terms of Use & then in accordance with such modified Terms of Use. As long as you comply with this Terms of Use & any such modifications, DJDeals grants you ("End User") a personal, non-exclusive, non-transferable, non-sublicensable, limited privilege to enter & use the Site.

1. Content, Copyright & Trademark Notice.
All text, images, graphics, user interfaces, photographs, trademarks, logos, artwork & other content on the Site (collectively, "Content"), including but not limited to the design, selection, arrangement, & coordination of such content on the Site is owned or licensed by or to DJDeals, & is protected by copyright & trademark laws, & various other intellectual property rights laws. Except as expressly provided in this Terms of Use, no part of the Site & no content may be reproduced, recorded, retransmitted, sold, rented, broadcast, distributed, published, uploaded, posted, publicly displayed, altered to make new works, performed, digitized, compiled, translated or transmitted in any way to any other computer, website or other medium or for any commercial purpose, without DJDeals's prior express written consent. Except as expressly provided herein, you are not granted any rights or license to patents, copyrights, trade secrets, trade dress, rights of publicity or trademarks with respect to any of the content, & DJDeals reserves all rights not expressly granted hereunder. DJDeals expressly disclaims all responsibility & liability for uses by you of any content obtained on or in connection with the Site.

2. Use of Site.
You agree to provide DJDeals with accurate, current & complete information about yourself & your billing information as prompted by the checkout process. You may not use any automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy, probe, test or monitor any portion of the Site or any content, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Site. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Site or any of the systems or networks comprising or connected to the Site.

You also agree that DJDeals may, in its sole discretion & without prior notice to you, terminate your access to the Site for any reason, including without limitation: (1) attempts to gain unauthorized access to the Site or assistance to others' attempting to do so, (2) overcoming software security features limiting use of or protecting any content, (3) discontinuance or material modification of the Site or any service offered on or through the Site, (4) violations of this Terms of Use, (5) failure to pay for purchases, (6) suspected or actual copyright infringement, (7) unexpected operational difficulties, or (8) requests by law enforcement or other government agencies. You agree that DJDeals will not be liable to you or to any third party for termination of your access to the Site.

3. Consent To Collection, Use & Disclosure of Your Personal Information.
As more fully described in our Privacy Policy, you must disclose certain Personally Identifiable Information to use our Site, register, & make purchases. As a condition of registering with our Site or making any purchases of any products and/or services or conduct any transactions, you represent that you have first read our Privacy Policy & consent to the collection, use & disclosure of your Personally Identifiable Information & Non-Personally Identifiable Information as described in our Privacy Policy. Our Privacy Policy's terms & conditions will change from time to time, & as a condition of browsing the Site, using any features or making any purchase, you agree that you will first review our Privacy Policy prior to making any initial or subsequent purchases. While DJDeals takes reasonable steps to prevent unauthorized access to your personal information, we cannot be responsible for the acts of those who gain unauthorized access, & we make no warranty, express, implied, or otherwise, that we will prevent unauthorized access to your private information. In no event shall DJDeals or its affiliates be liable for any damages (whether consequential, direct, incidental, indirect, punitive, special or otherwise) arising out of, or in any way connected with, a third party's unauthorized access to your personal information, regardless of whether such damages are based on contract, strict liability, tort or other theories of liability, & also regardless of whether DJDeals was given actual or constructive notice that damages were possible.

4. Consent To Our Communication With You By E-Mail.
Each time you make a purchase through our Site, you grant permission for DJDeals to contact you at your e-mail address. To stop receiving our marketing emails, send an e-mail to us or follow the opt-out procedures set forth in such marketing emails.

5. Conditions of Sale & Payment Terms.
To purchase any goods and/or services on our Site, you must (a) be at least eighteen (18) years of age or the applicable state age of majority, & (b) be a natural person (no corporations, partnerships or other legal entities). Prior to the purchase of any goods or services on our Site, you must provide us with a valid credit card number & associated payment information including all of the following: (i) your name as it appears on the card, (ii) your credit card number, (iii) the credit card type, (iv) the date of expiration & (v) any activation numbers or codes needed to charge your card. By submitting that information to us, you hereby agree that you authorize us to charge your card at our convenience but within thirty (30) days of credit card authorization. All sales of products & services are final. All charges from those sales are non refundable.

6. Methods of Payment, Credit Card Terms & Taxes.
All payments must be made by VISA, MasterCard, American Express, Discover, USPS Money Order, Amazon Payments,& PayPal (each of which may be removed by DJDeals in its sole discretion). Unless expressly set forth on the DJDeals site, we do not accept any other payment form. If we offer or accept any other form of payment, you hereby agree to all restrictions, terms & conditions associated with such additional form of payment. Your card issuer agreement governs your use of your designated card, & you must refer to that agreement & not this Terms of Use to determine your rights & liabilities as a cardholder. You agree to pay all fees & charges incurred in connection with your purchases (including any applicable taxes) at the rates in effect when the charges were incurred. Unless you notify DJDeals of any discrepancies within sixty (60) days after they first appear on your credit card statement, you agree that they will be deemed accepted by you for all purposes. If DJDeals does not receive payment from your credit card issuer or its agent, you agree to pay all amounts due upon demand by DJDeals or its agents. You are responsible for paying any governmental taxes imposed on your purchases, including, but not limited to, sales, use or value-added taxes. DJDeals shall automatically charge & withhold the applicable sales tax for orders to be delivered to addresses within the state of Vermont & any other states or localities that it deems is required.

7. Order Acceptance Policy.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. DJDeals reserves the right at any time after receipt of your order to accept or decline your order for any reason. DJDeals further reserves the right any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. Your order will be deemed accepted by DJDeals upon shipment of products or performance of services that you have ordered, as indicated by our servers. Title to goods passes to you upon delivery to the common carrier. All orders placed over $1000.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit & fraud avoidance department. We may require additional verifications or information before accepting any order. DJDeals is a reseller to end you & does not accept orders from resellers, exporters, wholesalers, any businesses of any kind or other customers who intend to resell.

8. No Responsibility To Sell Mispriced Products Or Services.
We are not responsible for typographical, technical, or descriptive errors of products herein. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed.

  • We correct pricing errors when we discover them.
  • Incorrect prices sometimes appear on our Site, despite our best efforts.
  • When the correct price of a product is less than our stated price, we charge the lower amount when dispatching the product to you.
  • When the correct price of a product is higher than our stated price, at our discretion, we will contact you for instructions before dispatching the order, or reject the order and notify you of such rejection.
  • If a pricing error is reasonably obvious and unmistakable, we are under no obligation to provide the product to you at the incorrect (lower) price, even after we send you an Order Confirmation or Shipping Confirmation.

9. Modifications to Prices or Billing Terms.
DJDeals reserves the right, at any time, to change its prices & billing methods for products or services sold, effective immediately upon posting on the site.

10. Service & Support for Goods Sold.
All requests for technical service & support should be made directly to the manufacturer in accordance with your terms & conditions.

11. Indemnification.
You agree to indemnify & hold harmless DJDeals & its parents, sister companies, subsidiaries, affiliates, service providers, other End Users, distributors, licensors, officers, directors & employees from any claim or demand, including reasonable attorneys' fees, made by any third party arising out of or related to your violation of this Terms of Use, or your violation of any law, regulation or third-party right.

12. Disclaimer of Warranties.
The site, products, services, content, software, artwork, data, & information are provided "as is." all of DJDeals's physical products are guaranteed against material defects for thirty (30) days from the date of invoice by the manufacturer. Except as expressly stated herein, DJDeals expressly disclaims all warranties and/or conditions, express or implied, as to any matter whatsoever relating to or referenced by the DJDeals site, including, but not limited to, the implied warranties and/or conditions of merchantability or quality of data & fitness for a particular purpose, suitability, title, non-infringement, or correspondence to description.

13. LIMITATION OF LIABILITY.
The entire risk arising out of the use of the site, the use of any products and/or services offered on or in connection with the site, and/or the use of any content and/or digital downloads remains with you. in no event shall DJDeals or its licensors or any of your officers, directors, employees, agents or affiliates be liable for any consequential, incidental, direct, indirect, special, punitive, or other damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising out of this terms of use or the use of or inability to use any products, services, content and/or digital downloads, with the delay or inability to use the DJDeals site or related services, the provision of or failure to provide products or services, or for any information, software, products, services & content obtained through the site, or otherwise arising out of the use of the DJDeals site whether based on contract, tort, negligence, strict liability or otherwise even if DJDeals has been advised of the possibility of such damages. notwithstanding anything else in this terms of use or posted on the site, the maximum liability that DJDeals shall have is limited to any amounts actually paid to DJDeals by end user. order information such as billing or shipping address that is inaccurate or incomplete may result in delays that shall not be the responsibility of DJDeals. you acknowledge & agree that the limitations of liability, disclaimers of warranties & limited remedies set forth herein represent an inseparable allocation of risk (including, without limitation, in the event of a total & fundamental breach of this terms of use) that is an essential basis of the bargain between the parties.

14. Fraudulent Charge-Back Policy
If you issue a charge-back with your credit card company, or file a dispute with PayPal for an order that you placed with DJDeals Inc. you will be permanently banned from the use of the website & you will be charged a $50.00 fee upon reversal of the charge-back to cover our investigative expenses to prove that you made the purchase. It is the policy of DJDeals Inc. to report all forms of PayPal, Credit & Debit Card fraud to the appropriate legal authorities, regardless of country of origin, & to prosecute individuals and/or companies that commit PayPal, Credit & Debit Card fraud by means of charge-backs, use of fraudulent PayPal, Credit & Debit Cards or other forms of fraud. DJDeals Inc. considers the PayPal, Credit & Debit Card charge-backs for products ordered & shipped to be prima fascia evidence of Theft. Payment of the fee under this provision shall not prevent DJDeals Inc. from seeking to obtain other legal remedies, both civil & criminal, including but not limited to, other expenses, damages, court costs, attorneys fee's & statutory interest.

15. Price Protection Policy
DJDeals Inc. does not offer price protection on the products we sell. By placing an order on our website, you are legally bound to pay the price displayed at the time of checkout. Under no circumstance will a lower price be offered after you have placed an order.

17. Policy to Terminate Privileges for Copyright Infringement.
Pursuant to 17 U.S.C. § 512 as amended by Title II of the Digital Millennium Copyright Act (the "Act"), DJDeals Inc. will terminate the account of any customer, or vendor who uses his or her privileges to unlawfully transmit copyrighted material without a license, valid defense or fair use privilege to do so. After proper notification by the copyright holder or its agent to the DJDeals & later confirmation through court order or an admission by the customer that an account has been an instrument of unlawful infringement, DJDeals will terminate the infringing customer's account. DJDeals may also in its sole discretion decide to terminate a customer's account privileges prior to that time if it has good belief that infringement has in fact occurred. In addition, pursuant to 17 U.S.C. § 512(c), DJDeals has implemented procedures for receiving written notification of claimed infringements & for processing such claims in accordance with the Act. DJDeals respects the intellectual property of others & we ask that others to do the same. If you believe that your copyright has been infringed through the DJDeals.com website, please contact "Copyright Department", via email.

Any written notice describing the infringing activity must include the following information, or we will ignore it:

An electronic or physical signature of the person authorized to act on behalf of the owner of an exclusive that is allegedly infringed.
A description of the allegedly infringing work or material.
A description of where the allegedly infringing material is located on the site.
Information reasonably sufficient to allow us to contact you, including e-mail address.
A statement by you that you have a good faith belief that the disputed use of the material is not authorized right owner, its agent, or the law.
A statement by you that the above information & notification is accurate, & under penalty of perjury, that you are the copyright owner.


Are our products new, used or refurbished?

All products sold on DJDeals are guaranteed brand new in the original manufacturers packaging, with a full manufacturer's warranty. DJDeals buys all of the products that we sell directly from the manufacturers & from your authorized distributors.

If DJDeals has an open-box product due to a customer return, it is never mixed in with new inventory for sale on our website, it is sold ONLY via our Amazon Store & is clearly marked as open-box. DJDeals does not sell any manufacturer-refurbished products, ever.


Payment methods available to you:

Customers in the USA may pay with:

$500 Payment Rule: All orders exceeding $500 (including multiple orders from the same customer) require payment by PayPal, American Express, or U.S. Postal Money Order. All orders placed using any other payment type will be canceled.

PayPal Rules: All orders over $250 paid with PayPal will require a signature on delivery as per PayPal rules. All orders paid with PayPal will ship to the address PayPal provides to us.

American Express Rules: All orders over $250 paid with American Express will be delayed for risk processing through the American Express Charge Verification Service. American Express will call the card holder to verify the transaction. It is your responsibility torespond to American Express to complete this process, & your order will be on hold until you do so.

Credit Card Rules: All orders paid with a credit card will ship to the cardholders name & billing address only. To have your order ship to any other address other than your credit card billing address you should do as follows:

Before placing your order, Call your credit card issuer & ADD A SECONDARY/SHIPPING address to your credit card. When you place your order, provide us with the phone number to your credit card company (found on the back of your card) when prompted in the shopping cart, so we can call your bank to verify that the shipping address is on file with them. As an alternative, we will accept a POSTAL MONEY ORDER (FROM A US POST OFFICE) as a form of payment, & will ship anywhere you want with this form of payment. Payment must be received within 5 days of the order date, or your order will be canceled. To pay by USPS Money Order select this method of payment during checkout.

Customers in Canada may pay with:

PayPal Rules: All orders over $250 paid with PayPal will require a signature on delivery as per PayPal rules. All orders paid with PayPal will ship to the address PayPal provides to us.

All orders paid with a credit card will ship to the cardholders name & billing address only.

Customers in the UK may pay with:

PayPal Rules: All orders over $250 paid with PayPal will require a signature on delivery as per PayPal rules. All orders paid with PayPal will ship to the address PayPal provides to us.

Customers outside the USA, CANADA & THE UK may pay with: PayPal Rules: All orders over $250 paid with PayPal will require a signature on delivery as per PayPal rules. All orders paid with PayPal will ship to the address PayPal provides to us.

Shipping methods available to you:

In Store Pickup: DJDeals offers in store pickup for customers that are local to our Vermont location. To place an order for in store pickup, include a message to us with your order indicating that you do not want your order shipped, and that you would like to pick it up. DJDeals will email you once your order is ready for pickup. Shipping to the USA: We are proud to offer FREE shipping within the U.S. 48 contiguous states. Any item that states FREE shipping near the product price on our website will be shipped free via UPS or USPS. This offer does not apply to any items on the website that do not state FREE SHIPPING near the price of the product. This offer is for a limited time only & we reserve the right to end or change this free shipping offer at any time.

For customers looking for faster delivery services, we offer the following methods:

  • UPS Next Day Air Saver - Affordable end-of-day guaranteed delivery to all 50 states.
  • UPS 2nd Day Air - Guaranteed on-time delivery to every address in the United States by the end of the second business day.

For any order shipping to the USA:

  • A signature may be required for proof that you purchased the item & received it.

$10.00 Fee for Incorrect UPS Shipping Address:
If your UPS shipping address has an incorrect Suite Number, Apartment Number, Zip Code, or has ANY incorrect information, UPS will charge you a $10.00 fee upon delivery. This fee is charged by UPS & as such, we will pass it on to you by charging the credit card used when you placed your order. It is entirely your fault if you enter your shipping address incorrectly, as our automated shipping system sends the information you enter in our shopping cart directly to UPS for shipping. Any mistakes made in the address are entirely your responsibility.

Shipping to Hawaii & Alaska: We will gladly ship orders to Hawaii & Alaska. Free shipping is not available. Shipments to Hawaii & Alaska will be sent via UPS or USPS Express Mail International depending on the rate. You must choose UPS 2 DAY AIR OR UPS NEXT DAY AIR as your shipping rate to calculate your shipping cost. Shipping to Canada & US TERRITORIES: DJDeals ships to Canada & US Territories every single day. All international shipments are sent via USPS Express Mail International or UPS. You must choose CANADA/APO/FPO RATE as your shipping rate to correctly calculate the shipping & handling cost. If you order cannot be shipped due to size or weight limitations, or has extra shipping fees involved, we will contact you by email prior to processing your order.

Canadian shipments via UPS will have Customs Brokerage Fees, duty & taxes, please see here:
http://www.ups.com/content/ca/en/shipping/cost/zones/customs_clearance.html

To calculate the cost of importing product from the USA to Canada, please use this tool:
http://www.thefinalcost.com

Please be aware that manufacturer warranties do not provide coverage outside the USA. We make no representations regarding warranty coverage, compatibility, or serviceability for products that are used outside the USA. If you have questions about the warranty, please contact the manufacturer prior to ordering.

Shipping to a Military Address: DJDeals ships to military addresses every single day. All military shipments are sent via USPS Mail. You must choose CANADA/APO/FPO RATE as your shipping rate to correctly calculate the shipping & handling cost. If you order cannot be shipped due to size or weight limitations, or has extra shipping fees involved, we will contact you by email prior to processing your order.

Please be aware that manufacturer warranties do not provide coverage outside the USA. We make no representations regarding warranty coverage, compatibility, or serviceability for products that are used outside the USA. If you have questions about the warranty, please contact the manufacturer prior to ordering.

International Shipping:

DJDeals ships to every country on Earth. All international shipments are sent via USPS or UPS. When placing an order for International shipment, the shopping cart will calculate an estimated shipping rate but your total shipping fees will be emailed to you AFTER you place your order if they differ from what the cart charged you. Once your total is emailed to you, you can decide whether to keep or cancel your order.

Taxes & Fees:
The shipping price you pay the shipper covers the full cost of shipping the goods to you but your shipment may be subject to duty or taxes when it arrives in your country. Unfortunately, we have no way of predicting these charges, as they differ from country to country. These charges are a matter between you & your government & you are responsible for them, as you are a citizen of your country & are choosing to import the goods yourself.

Warranty:
Please be aware that manufacturer warranties do not provide coverage outside the USA. We make no representations regarding warranty coverage, compatibility, or serviceability for products that are used outside the USA. If you have questions about the warranty, please contact the manufacturer prior to ordering.

UPS GUARANTEED DELIVERY OPTIONS FOR INTERNATIONAL SHIPMENTS:

1-3 Business Days
Delivery by 10:30 a.m. or noon
UPS Worldwide Express
1-3 Business Days
Delivery by end of day
UPS Worldwide Saver
2-5 Business Days
Delivery by end of day
UPS Worldwide Expedited
Day Definite by Date Scheduled
Delivery by end of day
UPS Standard to & from Canada

How long does shipping take?

For customers in the USA that choose FREE SHIPPING, your orders will be shipped via UPS, FedEx or USPS. Orders are processed Monday through Friday & are shipped daily from our warehouses throughout the United States. Orders are shipped within 3-7 business days from the time that they are processed, unless you choose Rush Order Processing.

Rush Order Processing is available on almost every item that we sell on DJDeals. If you choose Rush Order Processing during checkout, this exclusive service guarantees that your product will ship the same business day that the order is placed if your order meets the requirements. Occasionally an item is shipped by the manufacturer or a distributor, & although DJDeals Inc. processed your order the same day it was placed, the manufacturer or distributor may not ship the product for a few days. This is completely beyond our control, and is to be expected for products that drop-ship.

If you are in a hurry, choose the fastest UPS shipping method & also choose Rush Order Processing during check out.

DELIVERY TIMES FOR SHIPMENTS ORIGINATING FROM OUR VT LOCATION

UPS SHIPPING ZONES

*ODYSSEY, PROCASES & SAMSON products ship to you from California, so use this UPS MAP.

Is There an "Authorization" Pending on Your Card?

The DJDeals Inc. payment processing system is the most secure system available in ecommerce today. Our payment processor (the largest in North America) is set up to decline any order attempt that you make through our website that is considered potential fraud. If the street address number, zip code, or credit card verification code are entered incorrectly (as compared to what your bank has on file), your bank will send an immediate response back to the shopping cart & the payment processor will decline your order attempt. The Address Verification System in the United States verifies all 3 of the numerical items listed above, & if any of them is wrong, you will be declined.

Every time that you voluntarily attempt to place an order in our shopping cart, your bank will "Authorize" the attempted charge, even if you were declined by our payment processor for entering incorrect information. If you try multiple times, & fail multiple times, your bank will hold the funds from each failed attempt. This "authorization" has nothing to do with DJDeals or our order system, it is entirely due to your voluntary attempt to charge your credit card, & your bank "authorizing" your use of your credit card. Debit cards will record this authorization on the account immediately, even though no charge is ever made to the account.

Unless the shopping cart says that you successfully completed an order & emails you a confirmation receipt, & unless your order has shipped; your credit card will never be charged by our payment processor. Credit cards are charged AFTER an order ships, not when you voluntarily put an "authorization" on the card. When your bank gives you an "authorization" & we do not process an order (you never completed an order or you chose to cancel it), the bank automatically removes the "authorization" from your card within 7-10 days. You can call your bank to inquire as to how long it will be before they remove your "authorization", but it is not necessary, because it will be removed automatically.


Sales Tax:

DJDeals only collects sales tax in Vermont & California. For other states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities.

Vermont:
All orders that ship to addresses in the State of Vermont are subject to Vermont state sales tax.

California:
All orders for products that ship to consumers who reside in California from a distributor in California are subject to California state sales tax..

Oklahoma:
For Oklahoma purchasers, the tax may be reported and paid on the Oklahoma individual income tax return [Form 511] or by filing a consumer use tax return [Form 21-1]. The referenced forms and corresponding instructions are available on the Oklahoma Tax Commission website, www.tax.ok.gov. We are required to provide the notice above for Oklahoma purchases based on Oklahoma law (HB 2359) enacted in June 2010.

South Carolina:
Please be aware that you may owe South Carolina Use Tax on your purchases. You may visit www.sctax.org to pay the use tax or you may report and pay the tax on your South Carolina Income Tax Form. We're required to provide this notice based on South Carolina law Section 12-36-2691(E)(1).

South Dakota:
For South Dakota purchasers, the tax may be reported and paid on the South Dakota use tax form. The use tax form and corresponding instructions are available on the South Dakota Department of Revenue website. We are required to provide the notice above for South Dakota purchases based on South Dakota law (SB 146) enacted in April 2011.

Tennessee:
Please be aware that purchases shipped to Tennessee may be subject to Tennessee Use Tax (T.C.A. § 67-6-210). Payments of applicable Tennessee use tax may be made through the Tennessee Department of Revenue's Website at https://apps.tn.gov/usetax.


Warranty Policy:

All manufacturers provide a full warranty for every product sold on DJDeals. For most products this is 1 year from the date of purchase. Should the manufacturer not honor your warranty, we can assist you with obtaining warranty service from them. If an item that you purchase is defective, you must contact the manufacturer for repair/replacement service on the product; Do not contact DJDeals as it is the manufacturer that provides the warranty on the product, not the retailer.

Please be aware that manufacturer warranties are totally void outside the USA. DJDeals makes no representations regarding warranty coverage, compatibility, or serviceability for products that are used outside of the USA. If you have questions about the warranty, please contact the manufacturer directly prior to ordering.

Extended Protection Plans:

In addition to the manufacturer's original warranty, CPS offers extended 1 year, 2 year & 4 year product protection plans. CLICK HERE for details on these extended warranty programs.


The Best Return Policy in the Industry:

All items sold by DJDeals are warranted by the manufacturer. If you have a defective product, you'd need to refer to the Warranty Policy, the Return Policy does not apply to you.

DJDeals is proud to have NO RESTOCKING FEES on any products that are returned to us in brand new, sealed condition. You certainly can't say that about our competitors!

You can return any item purchased from DJDeals (with the exception of the UNACCEPTABLE RETURNS listed below) within 30 days of the shipping date, subject to the below Policies and Exceptions set forth herein. After 30 days from the shipping date, all sales are final.

Return Instructions:

  1. Request a Return Authorization: All Returns Require a Return Authorization. To request a return authorization, simply reply to your original email receipt with a request for a return authorization. You must include the reason you are requesting to return the item as well as whether or not you opened the product packaging.

  2. Ship the product to DJDeals: Properly package the product and ship it to the address provided to you in the Return Authorization. Insure the shipment for it's full retail value, because it's your property until we receive it back from you in brand new condition. Any products not returned in brand new condition (e.g. weathered packaging, opened packaging, or any product that is not 100% new as it was shipped originally) will have a fee of 20% of the purchase price, as we will be required to liquidate your product as "used". In the event that your return is damaged in transit, DJDeals will inform you via email that the return was received damaged and hold the product for up to 30 days. It is the your responsibility to file a claim with your shipper.

  3. The original shipping & handling charges that DJDeals paid to ship the item to you are not refundable & we are not responsible for the shipping cost to return an item to us. We paid your shipping fee for you originally, so it's obviously not refundable.

Unacceptable Returns:

DJDeals has the best and most simple Return Policy in the industry but as with any retail store, there are certain products that cannot be returned for specific reasons. Unfortunately, the below exceptions are necessary, and the same exceptions exist at all other pro audio retailers as well.

  • No returns are allowed after 30 days from the original shipping date.
  • No returns are allowed on clearance, sale, open-box or discontinued products.
  • No returns are allowed on used products; if you opened the item and used it, you can't return it..
  • No returns are allowed on defective products (You'd need to refer to the Warranty Policy, the Return Policy does not apply to you.)
  • No returns are allowed on items damaged in shipping (Damaged items are handled by a damage claim with the shipping company).
  • No returns are allowed on any of the following brands: SKB, Dex, Procases, Quiklok, Sefour or Gator.
  • No returns are allowed on headphones, earphones, microphones & any other products that touch your mouth, your nose, or your ears.
  • No returns are allowed on parts: cartridges, styli, records, faders, transformers, & any item that is considered a replacement part by DJDeals.
  • No returns are allowed on any product that is bundled with registered software if opened, due to copyright law.
  • No returns are allowed on any opened speakers, still sealed speakers are fully returnable.

Remember that during checkout, you must agree that you read, agreed to & understood this entire page & all policies contained herein. If your returned product does not match all applicable criteria listed above, it will be rejected & returned back to you at your cost. Consequently, your Return Authorization will be nullified, any credit request will be denied, replacement orders will not be made, & you will be charged for all shipping fees. By shipping a return in violation of this policy you hereby agree to accept our shipment of the return back to you & to the payment of all shipping costs to & from DJDeals.


Website Security:

The external shopping cart used by DJDeals is secured using SSL encryption. This ensures that your credit card number & personal information are never sent over the Internet unencrypted. Your credit card information is immediately stored in its encrypted form in a data center. Once it is encrypted, no one except the credit card authorization company can decrypt it. Your credit card number is never displayed on our website; only the last four digits will ever be shown. Also, your personal information, such as your address, e-mail & billing information, are stored on a secure server. Only those with proper authorization can view this data. We guarantee it. We process tens of thousands of orders annually, & are proud to have never had a security flaw in our order system.


Is a particular product in stock?

So you don't have to waste time emailing us asking if something is in stock, every product page on our website clearly displays a banner below the Add to Cart Button that specifies if an item is in-stock, backordered, or is a preorder. If the item is backordered or is a preorder, you can check the estimated time of arrival by adding the product to your shopping cart.

Product stock is updated once daily. If a product drop-ships from the manufacturer, & they fail to inform us that the product is out of stock, our website will not show that the item is out of stock until your order is sent to the manufacturer, & they update us.

To be notified when a backorder or preorder product is back in stock, simply enter your email address at the bottom of any product page where it says "Be notified of updates to this page".


Sustainability policy:

DJDeals Inc is committed to promoting sustainability. Concern for the environment is integral to DJDeals's professional activities and the management of the company.  We aim to follow & to promote good sustainability practice, to reduce the environmental impacts of all our activities & to help our clients & partners to do the same.

Our Sustainability Policy is based upon the following principles:

  • To comply with, & exceed where practicable, all applicable legislation, regulations & codes of practice.
  • To integrate sustainability considerations into all our business decisions.
  • To ensure that all staff are fully aware of our Sustainability Policy & are committed to implementing & improving it.
  • To minimize the impact on sustainability of all office & transportation activities.

Practical steps; In order to put these principles into practice we will:

Minimize our use of paper & other office consumables, examples include:

  • Using recycled boxes to ship customer orders whenever possible, rather than purchasing them
  • Using recycled packing peanuts 100% of the time, rather than purchasing them
  • Requesting that all of our vendors provide our invoices via email rather than on paper
  • Never printing & mailing receipts to our customers

Avoid physically traveling to meetings etc where alternatives are available & practical, such as using teleconferencing.

Walk or bike to our offices whenever possible.

Reduce the need for our staff to travel by supporting alternative working arrangements, including home working etc, & promote walking or biking by locating our offices in accessible locations.

Reduce the energy consumption of office equipment by purchasing energy efficient equipment.

Purchase electricity from a supplier committed to renewable energy.


Contact DJDeals

Do you want to email us?

IF YOU PLACED AN ORDER VIA OUR WEBSITE, SIMPLY REPLY TO YOUR EMAIL RECEIPT FOR ASSISTANCE WITHIN 24 HOURS!

PLEASE DO NOT EMAIL US WITH QUESTIONS THAT ARE ALREADY ANSWERED ON THIS HELP PAGE, WE WILL SEND YOU BACK HERE.

PLEASE DO NOT EMAIL US ASKING FOR A TRACKING NUMBER, TRACKING SYSTEM IS AUTOMATED AND CAN BE ACCESSED HERE.

Click here to contact DJDeals via email AFTER reading the above rules!
We respond to email Monday through Friday excluding holidays. Should you have not received a reply within 24-48 hour, then it's likely that your SPAM filter blocked or moved our email reply & it's your responsibility to locate it. We are very eager to respond to all email, & would never fail to reply to one!

Do you want to call us?

As of 2003, we have eliminated phone ordering. We are an ecommerce company, so email is the natural method of communication between our company & our customers & is obviously the fastest, most efficient & most modern method of communication. With email there is a perfect history of each conversation between our staff & our customers, which eliminates any potential problems & allows us to process your orders in a much quicker manner. Rest assured that over 15,000 customers a year are satisfied with our personal email correspondence!

Want to mail us something?

DJDeals Inc.
150 Bank Street
Burlington, Vermont 05401-4449 USA


Privacy Policy:

Information collected
When you use our site, we collect personal information from you such as your name, e-mail address, billing address, telephone number, product selections, credit card, password or other payment information. We may also collect, or our third party ad server & content server will collect the URL you came from, IP address, domain types, your browser type, the country, state & telephone area code where your server is located, the pages of our site that were viewed during a visit, the advertisements you clicked, & any search terms that you entered on our site.

How information is used
We use customer information we collect only for the purposes of filling orders, contacting customers to inform them of your order status, enhancing the operation of our site, serving advertisements, for statistical purposes, sending promotional information, & to administer our systems. We may use third parties to help us fulfill orders, to serve site content & to serve the advertisements you see on our site. Our system protects personal information using advanced firewall technology. By placing an order on any our website you have consented to receive emails containing content specific to business with DJDeals Inc., such as transaction confirmations, promotions, news, etc. We do not retain telephone numbers for purposes other than contacting individuals with a question or information regarding your order. We do not trade, rent, or sell telephone numbers to any other parties.

Cookies
We use cookies to help identify you when you visit our store & to customize your experience. The cookies contain randomly assigned user identification numbers, the country where you are located, & your first name to welcome you back to our site. The cookies make your use of the site easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly & help us to maintain a secure site. You will be unable to shop on our site without your browser set to accept cookies. We use an outside ad serving company to display advertisements on our site. As part of your service, they place a separate cookie on your computer. The ad server collects & uses your IP address, browser type, the server your computer is logged onto, the area code & zip code associated with your server & whether you responded to a particular ad. We do not disclose your personal account information or any information about your purchases to our ad server.

  • Google, as a third party vendor, uses cookies to serve ads on our website.
  • Google's use of the DART cookie enables it to serve ads based on your visit to DJDeals & other sites on the Internet.
  • Users may opt out of the use of the DART cookie by visiting the Google ad & content network privacy policy.