Customers and companies both need to trust the people with whom we do business. Customers expect honest interactions while stores work hard to inspire loyalty and deliver satisfaction. It's evident that we all have a responsibility to change the adversarial tone that dominates the customer experience in America. As everyone is both a customer and an employee, we all share in the rewards of polite communication and all have a responsibility to make it work. The Company & Customer Pact is a statement of responsibilities for companies & for customers; one that promises that both sides will hold up their end of the bargain to change the game. Together we can realize a fundamental shift in our business relationships.
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